dhak7 Privacy Policy
Your personal information is completely safe with us. This policy explains how dhak7 collects, stores, and protects your data.
This Privacy Policy ("Policy") applies to all users ("User", "You") of the dhak7 platform. By using our website or services, you are considered to have accepted the terms of this Policy. dhak7 gives the highest priority to user privacy and keeps your information secure through SSL encryption technology.
Data Collection and Use
What Information We Collect
dhak7 may collect the following types of information to provide its services:
- Identity Information: Name, date of birth, national identity card number (where applicable), username, and password.
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers, transaction history, and deposit and withdrawal records.
- Technical Information: IP address, browser type and version, operating system, device identifier, cookie data, and log files.
- Usage Information: Which pages you visited, how long you stayed, and which game or betting sections you participated in.
- Communication Records: Details of communications you have had with us via our live chat or email.
Why We Collect Information
dhak7 collects and processes your information for the following legitimate purposes:
- To complete account registration, verify identity, and ensure secure login.
- To manage financial transactions including deposits, withdrawals, and bonus processing.
- To maintain gaming history and statistics and to ensure VIP benefits.
- To comply with applicable laws, anti-money laundering regulations (AML), and Know Your Customer (KYC) guidelines.
- To detect fraud, prevent cybersecurity threats, and ensure responsible gaming.
- To improve the platform, analyse user experience, and enhance service quality.
- Subject to your consent, to send notifications about relevant bonuses, promotions, and updates.
Cookies and Tracking Technologies
dhak7 uses cookies and similar tracking technologies on our website. Cookies are small data files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential Cookies: Essential for maintaining login sessions and ensuring the core functionality of the site.
- Functionality Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: For analysing site traffic and understanding user behaviour.
You can disable cookies at any time by changing your browser settings. Please note that disabling cookies may limit some features of the platform.
Sharing Information with Third Parties
dhak7 never sells your personal information or transfers it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Minimum necessary information to complete transactions via bKash, Nagad, Rocket, and Upay.
- Game Providers: For managing gaming sessions with providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi.
- Technology Partners: Trusted service providers who maintain the site's security, analytics, and infrastructure.
- Legal Obligations: In response to court orders, government directives, or lawful requests from law enforcement agencies.
All third parties are contractually bound to meet our privacy standards and may use information only for specified purposes.
Data Protection and Your Rights
Data Protection Methods
dhak7 has adopted industry-standard technical and organisational measures to keep your information secure:
- SSL/TLS Encryption: All data transfers between the website and servers are encrypted.
- Data Encryption: Stored sensitive information is protected with industry-standard encryption technology.
- Access Controls: Only authorised personnel have access to the minimum necessary information.
- Regular Security Audits: Regular system audits are conducted to identify potential vulnerabilities.
- Secure Payment Gateway: All financial transactions are processed through safe and verified channels.
- Two-Factor Authentication: Two-step authentication is available to protect your account.
While we strive to ensure the highest level of protection, no data transmission over the internet is 100% secure. We therefore advise users to keep their passwords confidential and to report any suspicious activity to us.
User Rights
As a registered user of dhak7, you have the following rights:
- Right of Access: The right to view and receive a copy of the information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to limitations where legal obligations apply).
- Right to Object: The right to object to the use of your information for specific purposes.
- Marketing Opt-Out: The right to unsubscribe from promotional communications at any time.
- Account Closure: The right to request closure of your account and deletion of associated data.
To exercise these rights, email us at [email protected] or contact our 24/7 live chat.
Data Retention Period
dhak7 retains your information only for as long as necessary:
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records may be kept for a period determined by applicable law even after account closure.
- Information collected for AML and KYC purposes is retained in accordance with regulatory requirements.
- At the end of the designated period, information is securely deleted or anonymised.
Protection of Minors' Data
dhak7 is an adult platform. Our services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that information from a minor has been collected inadvertently, we will immediately close the relevant account and delete the information. If you believe a minor is using our platform, please notify us at [email protected].
Special Provisions and Contact
International Data Transfers
dhak7's servers and technology infrastructure may be located in multiple countries. Where your information is processed or stored outside Bangladesh, we ensure that the receiving party adheres to equivalent privacy standards.
We use standard contractual clauses and other recognised legal mechanisms for data protection to ensure your information is always adequately protected.
Changes to This Policy
dhak7 may update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users of significant changes via email.
- Continued use of the site after an update will be considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
We generally aim to respond to your request within business days. For urgent security matters, contact us directly via live chat.
Applicable Law and Dispute Resolution
This Privacy Policy is governed by applicable international data protection standards and the principles of fair information practices.
Any dispute regarding the interpretation or application of this Policy will first be addressed through negotiation. For this purpose, contact us at [email protected] or via our 24/7 live chat.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.